Complaints

Complaints Office

The Complaints Office works to improve our services, and focuses on justice and equity. It guarantees to process every single complaint rigorously, fairly and transparently.

Whether the complaint is filed by a person under public protective supervision, a member of the public or an agency, the Complaints Office will investigate and respond diligently and confidentially.

Address
600, boul. René-Lévesque Ouest
Montréal (Québec)

Telephone: 514 864‑7053 or 1 800 363‑9020.

Maybe you are not satisfied with one of our services or an activity associated with our administration? If you wish to file a complaint, you may telephone, write to or e-mail:

our Complaints Office;
the Director of our Montréal, Quebec City, Longueuil or Saint-Jérôme office (for addresses and telephone numbers, see Curateur public offices).

You may also contact our information agents at head office. They will refer you to the Complaints Office or the regional office concerned, whichever is most appropriate.

Please rest assured that whoever you contact, your complaint will be dealt with fairly and confidentially. Our staff will investigate carefully and inform you of the preliminary findings within 20 working days.

At the Curateur public, we regard complaints and comments as very important. They help us to improve our services and keep us attuned to the needs of our clientele.