Act to amend various provisions
as regards the protection of persons
Find out more about the changes that will have a direct impact on the lives of thousands of vulnerable people and their loved ones.
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Amid the COVID‑19 pandemic, our priority continues to be ensuring the well-being of the people we represent, along with providing support to the families of incapable persons. Our staff members are as dedicated as ever to serving our clients. We are monitoring the situation closely and adjusting as needed to continue providing quality services to families and incapable persons. This page contains the latest information about how we are carrying out our regular activities in these unprecedented circumstances.
For more information, please fill out our online form or call us at 1 844 LECURATEUR (532‑8728).
To learn more: quebec.ca/coronavirus .
All points of service except head office reception are now open and can welcome visitors. Since these are public places, it is important to follow public health guidelines and wear a face covering. I If you have any questions, you can also contact us by filling out our online form or by calling our telephone information centre at 1 844 LECURATEUR (532‑8728). You can also contact the person responsible for your file.
Our mission is to protect the incapable persons under our responsibility and to support families who are taking care of an incapable loved one. In the current situation, our attention is focused mainly on ensuring the safety and well-being of people represented by the Curateur public and on supporting families who are caring for an incapable person. We are still hard at work.
The Curateur public has more than 700 employees throughout Québec, who are continuing to provide services, both from home and at our offices.
We have formed a coordination committee that meets regularly to review the situation and make the necessary decisions. We have already taken several actions to protect the people under our representation. Our current priority is monitoring people who live at home or who are over the age of 70. We are also making follow-up phone calls to people living in CHSLDs or seniors’ residences; where this is not possible, we are calling their care workers. A process has been put in place to monitor the situation in residential facilities with COVID‑19 outbreaks. Health and social services workers have also been made aware of the importance of informing the Curateur public of changes in the health condition of people living in residential facilities.
In order to comply with the orders issued by the Direction générale de la santé publique, appointed curators have had to suspend their visits to people represented by the Curateur public, barring exceptional circumstances.
However, alternative solutions have been put in place where necessary. Notably, visits related to the institution of a protective supervision regime can now take place virtually; this will also soon be the case with visits to represented persons. It is important to mention that exceptional measures have been put in place since the start of the pandemic. The Curateur public has contacted everyone under its representation (or their representative) to inquire about their safety and well-being.
People who live at home, are vulnerable, or are over the age of 70 are less closely monitored than people who live in a residential facility, which is why we are making a point of checking on them. This is mainly done by phone and email.
Private representation officers are continuing to inform, support and guide private tutors and curators as usual. Feel free to contact them if you have any concerns or need information.
The Curateur public is sensitive to the plight of families and loved ones who are mourning the loss of a person under its representation. Despite the difficult situation, we are prepared to follow the standard procedure triggered by the death of a represented person. If necessary, we will reassign employees to this task.
Being incapable is not an additional risk factor for contracting COVID‑19. However, seniors who contract the disease are more likely to suffer or die from complications. The Curateur public represents nearly 13,500 incapable persons, 32% of whom are over age 70 and 81% of whom live in a residential facility. These two factors, in addition to the person’s underlying health condition, represent additional risks.
Despite the physical distancing rules in place, it is important to maintain contact with your family member, for example, by calling them often, sending them messages, or arranging video calls. For more information, visit quebec.ca/coronavirus .
Yes, the Curateur public is still taking reports of abuse involving an incapable person, whether physical, psychological, sexual, material or financial abuse. In case of emergency, a Curateur public employee is available to speak to you 24/7. If you witness a situation that requires our intervention, do not hesitate to call us at 1 844 LECURATEUR (532‑8728).
Québec’s courthouses began gradually resuming judicial activities on June 1, 2020. If you already have a file in progress, if you filed an application during the public health crisis, or if you have questions about the institution of a protective supervision regime or the homologation of a protection mandate, please call the Ministère de la Justice’s client contact centre at 1 866 536‑5140 or visit their Justice system measures web page .
In addition to the FAQ section of our website, which is updated regularly, our Facebook page is still active. Our information agents are standing by to respond to your requests for information, both by email and by phone.
Our website meets the Web accessibility standards dictated by the Government of Québec. We can also provide our documents in adapted media format. If you need help browsing the site, or if you are unable to access certain content using assistive technologies, please feel free to contact us.