Coronavirus (COVID‑19)

All points of service except head office reception are open and can welcome visitors. Since these are public places, it is important to follow public health guidelines and wear a face covering. I If you have any questions, you can also contact us by filling out our online form or by calling our telephone information centre at 1 844 LECURATEUR (532‑8728). You can also contact the person responsible for your file.

Our mission is to protect the incapable persons under our responsibility and to support families who are taking care of an incapable loved one. In the current situation, our attention is focused mainly on ensuring the safety and well-being of people represented by the Curateur public and on supporting families who are caring for an incapable person. We are still hard at work.

The Curateur public has more than 700 employees throughout Québec, who are continuing to provide services, both from home and at our offices.

Since the start of the pandemic, we’ve implemented special measures to protect the safety and well-being of everyone under our protection.

More specifically:

• We regularly follow up by phone with represented persons or their representatives;
• We monitor the evolution of the pandemic in Québec on a daily basis;
• The oversight by the four territorial directorates gives us a real-time portrait of the status in the residential facilities, allowing us to follow up with the people we represent;
• Special attention is paid to facilities with high COVID‑19 infection rates.

Health and social services workers have also been made aware of the importance of informing us quickly of changes in the health condition of people under our protection.

The situation varies depending on the evolution of the pandemic and on public health directives. Currently, the appointed curators have had to suspend in-person visits to individuals represented by the Curateur public, except in very rare cases. As an alternative, the appointed curators conduct virtual visits as a way of staying in touch with represented persons.

People who live at home, are vulnerable, or are over the age of 70 are less closely monitored than people who live in a residential facility, which is why we are making a point of checking on them. This is mainly done by phone and email.

Private representation officers are continuing to inform, support and guide private tutors and curators as usual. Feel free to contact them if you have any concerns or need information.

The Curateur public is sensitive to the plight of families and loved ones who are mourning the loss of a person under its representation. Despite the difficult situation, we are prepared to follow the standard procedure triggered by the death of a represented person. If necessary, we will reassign employees to this task.

Being incapable is not an additional risk factor for contracting COVID‑19. However, seniors who contract the disease are more likely to suffer or die from complications. The Curateur public represents nearly 13,500 incapable persons, 32% of whom are over age 70 and 81% of whom live in a residential facility. These two factors, in addition to the person’s underlying health condition, represent additional risks.

Despite the physical distancing rules in place, it is important to maintain contact with your family member, for example, by calling them often, sending them messages, or arranging video calls. For more information, visit quebec.ca/coronavirus .

Yes, the Curateur public is still taking reports of abuse involving an incapable person, whether physical, psychological, sexual, material or financial abuse. In case of emergency, a Curateur public employee is available to speak to you 24/7. If you witness a situation that requires our intervention, do not hesitate to call us at 1 844 LECURATEUR (532‑8728).

Québec’s courthouses began gradually resuming judicial activities on June 1, 2020. If you already have a file in progress, if you filed an application during the public health crisis, or if you have questions about the institution of a protective supervision regime or the homologation of a protection mandate, please call the Ministère de la Justice’s client contact centre at 1 866 536‑5140 or visit their Justice system measures web page .

In addition to the FAQ section of our website, which is updated regularly, our Facebook page is still active. Our information agents are standing by to respond to your requests for information, both by email and by phone.

Our website meets the Web accessibility standards dictated by the Government of Québec. We can also provide our documents in adapted media format. If you need help browsing the site, or if you are unable to access certain content using assistive technologies, please feel free to contact us.

It’s important to remember that everyone—whether or not they are under protective supervision (tutorship, curatorship, homologated protection mandate)—is presumed capable of consenting to medical treatment, including vaccinations. The health professional recommending the treatment is the one who decides whether or not the person is capable of providing voluntary and informed consent.

• For people who are capable of providing consent: They are free to accept or refuse, and their decision must be respected.
• For people who are unable to provide consent and are represented by the Curateur public: The latter consents to the vaccination of all individuals under its representation who are incapable of providing consent, in accordance with the strategy set out by the Comité sur l’immunisation du Québec.
• For people who are unable to provide consent and are under private tutorship or curatorship, or under a homologated protection mandate: The decision rests with the person’s legal representative (tutor or curator) or mandatary.

For more information about COVID‑19 vaccination, you can visit the Québec government’s website .