Curateur public
As regards the ongoing measures associated with the COVID‑19 pandemic, please rest assured that our priority continues to revolve around the well-being of the persons we represent and the support offered the relatives or persons with a special interest of incapable persons. Our personnel’s dedication to meeting the needs of the people we seek to protect has not wavered. We are closely monitoring the situation and will adapt when and as needed to continue offering quality services to incapable persons and their families. This page offers a glimpse of how we are continuing to carry out our activities in these exceptional circumstances.
For more information, please fill out our online form or call us at 1 844 LECURATEUR (532‑8728).
To learn more: quebec.ca/coronavirus .
Yes, all of our offices and points of service are currently open.
Given that the opening of our offices, points of service and headquarters is directly tied to government restrictions due to the pandemic. For more information or should you have any questions, you can contact us via our online form or by calling 1 844 LECURATEUR (532‑8728). You can also contact the person responsible for your file.
Our mission consists of ensuring that the people we represent benefit from care and services in line with their specific circumstances. Working with various partners, we promote the security and well-being of the people we represent while also supporting the relatives or persons with a special interest who care for an incapable person.
We are thus continuing to offer our services, albeit modified to adjust to the pandemic.
The Curateur public du Québec has over 800 employees across the province, all of whom are still providing necessary services, be it from our offices or remotely.
Since the start of the pandemic, we introduced exceptional measures to ensure the security and well-being of everyone we were responsible for protecting.
More specifically:
February 16, 2022: The decision to hold in-person meetings is dependent on the epidemiological situation in Québec at any given time. We have been and will continue to comply with all government directives in this regard. When visits are not possible, they are replaced by virtual or telephone meetings designed to ensure contact between the assigned curators and represented persons.
Because they have less support than the persons who reside in lodging resources, persons who live at home, persons deemed at risk or persons over 70 years of age benefit from special follow-up measures. Telephone calls and e-mails are the primary methods used in this regard.
The service agents and private representation agents continue to inform, support and offer assistance to private tutors and curators. Do not hesitate to reach out to them if you have any concerns or need further information.
Being incapable is not a factor that makes a person more likely to contract COVID‑19. A person’s age, place of residence and health condition, however, are factors that can increase the risk of complications due to COVID‑19. Being incapable, again, is not.
Despite the restrictions associated with social distancing, staying in contact with your loved one is especially important, be it by calling them often, sending them messages or turning to a videoconferencing option. For further information in this regard, go to the Web site quebec.ca/coronavirus .
The Curateur public du Québec always handles reports of mistreatment involving an incapable person, whether such reports concern physical, psychological, sexual, material or financial abuse. In the event of an emergency, a Curateur public du Québec employee can be reached 24 hours a day, 7 days a week. If you witness a situation that requires us to intervene, contact us at 1 844 LECURATEUR (532‑8728).
If you already have a matter underway, if you have submitted a request since the onset of the public health crisis or for any questions regarding the procedure for initiating a protective supervision or homologating a protection mandate, please contact the assistance centre of the Ministère de la justice at 1 866 536‑5140 or check out their Web page regarding justice measures associated with COVID‑19 .
In addition to the FAQ (frequently asked questions) section of our Web site, which is regularly updated, our Facebook page also includes useful information. Our information agents respond to all requests for information, either by e-mail or telephone.
The content of our Web site complies with all of the Internet access standards established by the Québec public administration. We can also provide our documentation in a media adapted format. If you need help navigating the site or cannot access certain content with computer-assisted technologies, please contact us.
We would like to reiterate that any person, including those subject to a protective measure (tutorship, curatorship, homologated protection mandate) are presumed to be capable of consenting to care, which includes receiving a vaccine. Healthcare professionals who provide care are the ones who should determine whether a person is able to give free and informed consent to the proposed care.
For more information regarding vaccination, you can go to the Québec government’s official Web site .
Proof of vaccination against COVID‑19 can be obtained by completing a form available on the Government of Québec’s Web portal . If you experience problems downloading your proof of vaccination, you can ask a loved one for help or call the Ministère de la santé et des services sociaux’s help line (1 877 644‑4545) to obtain support. The Curateur public can always help in more complicated situations involving a person under public protective supervision.
When you want to enter an area or facility where a proof of vaccination is required, you must submit this proof along with an identify document (in the case of persons 16 years of age and over). There are, however, some exceptions. For example, health insurance cards that were renewed without a photo, notably during the pandemic, will be accepted. An identity document without a photo is also accepted for persons aged 75 years or more.
Yes. Because of the extraordinary circumstances related to the public health crisis, these timeframes can be as long as one year, namely for remittances to successors (mandated notary, liquidator or estate) following the death of a person represented by the Curateur public. This longer timeframe is primarily due to the increase in the number of deaths, as well as delays with regard to receiving the necessary paperwork (death certificates, will searches, etc.) for the remittances.
