Law to better protect
Find out more about the changes that will have a direct impact on the lives of thousands of vulnerable people and their loved ones.
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Note that the Curateur public will never ask for personal or confidential information in its newsletters.
The Complaints Office works to improve our services, and focuses on justice and equity. It guarantees to process every single complaint rigorously, fairly and transparently.
Whether the complaint is filed by a person under public protective supervision, a member of the public or an agency, the Complaints Office will investigate and respond diligently and confidentially.
Bureau des plaintes
600, boulevard René-Lévesque Ouest
Montréal (Québec) H3B 4W9
Telephone: 514 864‑7053
Toll-free: 1 844 LECURATEUR (532‑8728)
Fax: 514 864‑4405
Maybe you are not satisfied with one of our services or an activity associated with our administration? If you wish to file a complaint, you may fill out the complaint form below or telephone or write to:
You may also contact our information agents at head office. They will refer you to the Complaints Office or the head of the concerned department, whichever is most appropriate.
Please rest assured that whoever you contact, your complaint will be dealt with fairly and confidentially. Our staff will investigate carefully and inform you of the preliminary findings within 20 working days.
At the Curateur public, we regard complaints and comments as very important. They help us to improve our services and keep us attuned to the needs of our clientele.
To submit a complaint to the Curateur public related to an active call for tenders, enterprise qualification or certification of goods process, visit the page on complaints related to contract management (in French).
Email is not a totally secure way of communicating. Please do not include confidential information such as your social insurance number. Matters involving personal information will be dealt with by telephone or mail.