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Reporting

• What is reporting?
• Roles of Curateur public and legal representative
• How to report a situation to the Curateur public?
• You should provide the following information when reporting a situation
• Confidentiality
• What if the situation reported doesn’t concern the Curateur public?
• Useful links

What is reporting?

Reporting is when the Curateur public du Québec is informed of a situation that may compromise a person’s safety, dignity or integrity (particularly their physical or mental health) or may represent a risk to their assets.

The situation reported mostly concerns maltreatment, negligence or abuse. For more information on maltreatment and how to recognize it, visit the website MaltraitanceAînés.gouv.qc.ca .

Roles of Curateur public and legal representative

Curateur public

The Curateur public receives reports and ensures they are taken charge of when they concern the following:

• a person under public tutorship or curatorship;
• an incapable person whose protection mandate has been homologated;
• a person whose incapacity has been confirmed by medical assessment but who is not yet under a protective measure;
• the patrimony of a minor child.

Legal representative

When the alleged victim is under private protective supervision (tutorship, curatorship) or their protection mandate has been homologated, the situation must be taken charge of by the legal representative (if he/she is not the object of the report). The Curateur public may assist or provide information to the representative when necessary.

How to know if someone is under protection?

To find out if an incapable person or a minor child is under protection, you may consult the protective supervision registers. You must know the alleged victim’s surname, first name and date of birth.

If the reported situation does not concern the Curateur public, consult the list of government partners who can help you.

How to report a situation to the Curateur public?

You can report a situation by telephone or in writing. Visit our Contact us page for our contact information. In an emergency, you can reach a Curateur public employee 7 days a week, 24 hours a day.

• We will begin our intervention at the latest two days after your report.
• We will be sure to take charge of your report in fewer than 20 working days provided it meets the criteria mentioned above.
• If the report is not our responsibility, we will direct you to the appropriate organization.

Note that one must have reasonable grounds to report a situation.

You should provide the following information when reporting a situation

• Name of the alleged victim
• Date of birth*
• Address
• Telephone number*
• Name of someone in the victim’s circle*
• List of worrisome signs (words, gestures or attitude of the alleged victim; wounds or marks on them; excessive spending of their money; appropriation or embezzlement of their assets by someone in their circle, etc.)
  • If possible, specify when the acts reported started and how often they occurred

* The information followed by an asterisk is useful but not mandatory when reporting a situation to the Curateur public.

Confidentiality

The information in the Curateur public’s possession is governed by rules of confidentiality and access to information. Information provided when a situation is reported is kept in the alleged victim’s file and remains confidential. Therefore we cannot give the person who made the report any details that may be gathered subsequently or tell them what measures might have been taken.

The contact information for the person reporting is also kept confidential. It isn’t indispensable but can be of help to the person taking charge of the report.

What if the situation reported doesn’t concern the Curateur public?

A number of governmental organizations can help you if the situation isn’t the Curateur public’s responsibility.

• Commission des droits de la personne et des droits de la jeunesse (CDPDJ)
  Can conduct investigations in cases of discrimination and harassment as well as cases of exploitation of the elderly or people with disabilities.
  • Contact information for the CDPDJ
• Elder Abuse Help
  Offers information, listening, support and referral services as well as one-time and crisis intervention for targeted groups, namely, seniors who may be victims of maltreatment, people concerned about their situation as well as workers and professionals who are likely to detect situations of maltreatment.
  • Elder Abuse Help Line : 1 888 489-ABUS (2287)
• Service quality and complaints commissioners in the health and social services network
  Deal with complaints about care and services provided or lack of respect for users’ rights.
  • Contact information for complaints commissioners
• Ombudsman
  Examines complaints by people who believe they have been treated unfairly by a Québec government department or organization, or by a body of the health and social services network (recourse to a second level after having consulted a complaints commissioner).
  • Contact information for the Ombudsman
• Director of Youth Protection (DPJ)
  Intervenes to put an end to a situation that compromises the safety or development of a minor child.
  • Contact information for the DPJ
• The police may also intervene when necessary. In an emergency, dial 911, 310-4141 (Sûreté du Québec) or *4141 on your cell phone.

Useful links

• Find your CLSC (through your postal code)
• Directory of Integrated Health and Social Services Centres (CISSS) and Integrated University Health and Social Services Centres (CIUSSS)
• Services Québec
• National framework agreement to combat the maltreatment of seniors (in French)