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Frequently Asked Questions – My Assistance Measure Account

Technical support regarding your account

1. Can I access the platform My Assistance Measure Account using a smartphone or tablet?

You can access the platform My Assistance Measure Account from a computer.

2. How do I know if I qualify for assistance?

Please refer to the eligibility criteria available at the following address: Québec.ca/mesure-assistance This link will open in a new window..

3. What if I don’t have an email address?

To create an account, you must have a valid email address. Two accounts will need to be created: one for the person seeking assistance and another for the proposed assistant.

4. Which browsers and operating systems are compatible with the platform My Assistance Measure Account?

The platform works with the following browsers:

We recommend using one of the following operating systems:

5. I forgot my password. What can I do?

From the login page of My Assistance Measure Account, click on "Forgot your password?" and enter the email address associated with your account. You will receive an email to reset your password. Click on the link "Reset your password" and follow the instructions.

6. My account is blocked. What can I do?

From the login page of My Assistance Measure Account, click on "Forgot your password?" and enter the email address associated with your account. You will receive an email to reset your password. Click on the link "Reset your password" and follow the instructions.

If, however, your account is still blocked, please contact the general information desk of the Curateur public at 1‑844‑LECURATEUR (532‑8728).

7. I forgot my login email. What can I do?

If you have forgotten your email address, please contact the general information desk of the Curateur public at 1‑844‑LECURATEUR (532‑8728). Please note that there can only be one email address linked to your My Assistance Measure account.

8. Can I change my username?

Your username is the email address you provided when you created your account. It cannot be changed.

9. When does the session expire?

For your protection, sessions are terminated after 10 minutes of inactivity.

10. How do I create an account?

Click on "Create an account" and enter the requested information.

Scroll to the bottom of the "Terms and Conditions" page and click the "Accept".

You will then receive an email from the Curateur public du Québec asking you to validate your email address. Please note that the time to receive this email may vary depending on your email provider. Click on the link "Validate my email address". Once validated, you will be redirected to a page where you can complete your profile. If you had to exit, click "Back to Login" and log in with the information you entered when you created your account.

11. How do I complete my profile?

Some information will already be pre-filled. Complete your profile by entering all the personal information requested including at least one phone number. Click on "Save" to go to the next step.

Support to complete each step of the application

12. What should I do once I have created my account?

You will need to complete each step of the application. First, go to the home page, under "What would you like to do", click on "Submit a new application".

13. How to complete the section "People involved in the application"?

First, complete your personal information. Once you’ve entered the requested information, click on the "Next" button. Then specify whether you want to do the interview by videoconference or in person. Specify if you have any special condition(s), then click "Complete".

Then, you must enter the information about the other person involved in the application. This will be the proposed assistant or the person seeking assistance. Click on "Add a proposed assistant" or, as applicable, "Add a person seeking assistance".

Answer the questions and click the "Next" button once the information is entered to proceed to the next step.

If all required information is entered, the spot in the left menu will change from red to green.

Please note that you can add more than one assistant or more than one person seeking assistance.

14. What information do I enter in the "Name Relatives" section?

The Curateur public du Québec notifies at least two persons of the application for recognition. They may be family members or have a special interest in the person seeking assistance, such as a close friend. Note, however, that the assistant cannot be listed as a relative. Click on "Add a relative". Specify the relationship you have with this person, click "Next", enter the requested personal information and click "Complete". If you are unable to provide information for at least two relatives, please check the box "Do you have fewer than two or no relatives?" and provide justification. When the step is complete, click "Next" again.

15. What does "Nature of Assistance" mean?

In this section you should briefly explain the difficulties you are experiencing and how the recognition of an assistant could help you. Select the point of contact regarding your request and click "Next".

16. How do I complete the "Patrimony" section?

First, select whether the person seeking assistance has income (Yes/No) and if so, specify the sources of income by checking the appropriate box(es). Complete the assets (what the person owns) and liabilities (debts) section to the best of your knowledge. Click "Next".

17. How do I add the required documents to the application?

For both the person seeking assistance and the proposed assistant, scanned versions of two pieces of government identification, one with a photo, must be attached to the application for it to be complete. (e.g., driver’s license, health insurance card, passport, etc.). IDs are required for both the person seeking assistance and the proposed assistant. The formats .jpg, .jpeg, .png and .pdf are accepted.

  1. Click on "Add a requested document".
  2. First choose the person (the proposed assistant or the person seeking assistance) for whom you are adding the parts.
  3. Then, from the list, choose the document that you wish to attach (e.g., health insurance card).
  4. Upload the chosen document by clicking on "Select file" and then selecting the document that is saved on your computer or tablet.
  5. Click "Complete" and click again on "Add a requested document". Repeat the steps until you have added two pieces of ID for each person.
  6. Once all documents are attached, click on "Attach all".
  7. If your application is complete, the "Validate and sign application" button should appear on your screen. Click the button to proceed to the Consent step.
  8. If it does not show as Complete, then some information must be missing. Please refer to the left menu, the section(s) to be completed will show a red dot.
  9. Click on the section name, scroll through the subsections using the arrows, if any, and ensure that all required information has been entered. When a section is completed, the "Complete" button will appear.

18. How do I complete the "Consent" section?

This step allows you to review all the information you have entered in your application. You must open all sections using the "+" to view the information. If any information is inaccurate, you may click on the "Back to Application" button to modify it. If the information is accurate, open the section "Statement of Accuracy of the Information Given, read the statement, and check the "I Sign and Consent" box.

Then, do the same for the section "Commitment of the Assistant" and check the "I sign and consent" box.

Then click the "Validate" button. Please note that a proposed assistant will have two additional commitments to sign. One relating to privacy and one relating to the absence of conflict of interest. For this last commitment, you must also select one of the available radio buttons "I believe..." to be able to check the box "I sign and consent".

19. What is the confirmation and signatures step?

This step requires the signatures of the assistant or the person seeking assistance, depending on who has completed the application. The latter will need to create an account in My Assistance Measure Account to complete this step.

Provide that person with the access code that appears on the screen in the confirmation step.

Once their account is created, they will need to log in, and access your application by clicking on the "Sign an Application". They will be asked to enter the application number. It is the access code that the user must enter or copy. And then click on "Sign an Application". Simply scroll down the sections by clicking on the "+" and check the "I sign and consent".

20. How do I schedule an interview?

You must first wait until you receive the email asking you to make an appointment.

  1. From the home page of your account, go to section "Manage an existing application".
  2. Then click on the 3 small dots (…) and then on "Appointment".
  3. Select the type of interview and the preferred language then, click "Next".
  4. Select the date and time of the interview on the calendar and then click on the "Next".
  5. Click the button "Confirm interview" then click "Close".

21. What platform is used for interviews?

The interviews take place on the Microsoft Teams This link will open in a new window. collaborative platform.

22. How to get a security code for the Public register of assistants

As an assistant officially recognized by the Curateur public, you must confirm your identity when dealing with third parties and provide them with your security code, when consulting the Public register of assistants. This security code identifies the person you are assisting.

You have two options for obtaining your security code:

This security code is valid for 72 hours.